The energy sector is developing rapidly. The process of European market integration began some years ago. Its purpose is to create a single European market that enables market parties to trade gas and electricity across national borders easily and efficiently.
Electricity market
Transparency data
We provide transparency data on our operations on our Dutch and German transparency page and on ENTSO-E.
To transparency pagesE-Insights
Our vision is to be one of the most transparent Transmission System Operators (TSO) in Europe and thereby creating value for society. In this Energy Insights section we present selected energy related topics and show data, information and valuable insights.
Complaints procedure
- You will receive a confirmation by e-mail within two business days with a specific 'call number'. If you have any questions or comments in the mean time, you can refer to this number.
- Our aim is to respond to your complaint within six weeks. When we expect we need more time, we will inform you as soon as possible. We will also inform you about the expected date and/or status of handling the complaint.
- If there are any questions on our part, an employee of TenneT will contact you.
- An employee of TenneT will contact you for follow-up/aftercare after completion of the handling of the complaint.
Complaints form
Related
Customer Relations Managers
Our Customer Relations Managers represent TenneT and act as a single point of contact for customers.
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Our customers
Our customers include everyone connected to the high voltage electricity grid as well as the parties responsible for metering and programme responsible parties.
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