The energy sector is developing rapidly. The process of European market integration began some years ago. Its purpose is to create a single European market that enables market parties to trade gas and electricity across national borders easily and efficiently.
Complaints procedure
- You will receive a confirmation by e-mail within two business days with a specific 'call number'. If you have any questions or comments in the mean time, you can refer to this number.
- Our aim is to respond to your complaint within six weeks. When we expect we need more time, we will inform you as soon as possible. We will also inform you about the expected date and/or status of handling the complaint.
- If there are any questions on our part, an employee of TenneT will contact you.
- An employee of TenneT will contact you for follow-up/aftercare after completion of the handling of the complaint.